1 Job in De Pere, WI
Jack Schroeder and Associates, LLC is Hiring a Helpdesk Technician Near De Pere, WI
Jack Schroeder and Associates, LLC
De Pere, WI
We are looking for energetic, driven, and customer-friendly/focused individual to join our IT team. This individual is responsible for supporting end users with a wide variety of hardware, software, and access issues. In addition, this individual will be responsible for identifying, researching, and resolving technical problems of moderate complexity. This individual may coordinate with other teams or departments to resolve user problems.
Perks and Benefits
- Company-Paid Premiums! Comprehensive healthcare coverage, including medical, dental, and vision for all Full Time Employees.
- Free! Life Insurance, ID Theft, 401k with Match.
- Voluntary Benefit Options to further protect yourself and family.
- Half-day Fridays with full day pay during the summer season to enjoy work-life balance and make the most of the sun.
- Company Paid Holidays and Immediate Paid Time Off.
- Competitive salary package commensurate with experience.
- Professional development opportunities to enhance your skills and advance your career.
- Identifies, investigates, and applies knowledge of computer software, hardware, and procedures to resolve user issues.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Provides highest level of customer service and support to all internal and external customers.
- Collaborates with other staff to research and resolve problems.
- Documents, tracks, and monitors the problem using applicable systems and tools.
- Recommends hardware and software improvements.
- Be part of and support a “cloud-first” environment.
- Performs other tasks as assigned.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant demeanor.
- Proficient with setting up and deploying computers to end users.
- Proficient with Microsoft business class products; Windows 10/11 Enterprise, Office Suite
- Ability to explain technical issues to technical and non-technical employees and customers.
- Motivated to continually learn and grow.
- Strong analytical and problem-solving skills.
- Strong organizational skills, time management, and ability to multi-task.
- Ability to follow procedures and update/create new documentation as necessary.
- Experience with Intune is a plus.
- Associate Degree in Information Systems or related field, or equivalent experience.
- At least one year in hands-on customer technical support required.
While performing the duties of this job, the employee is frequently required to remain in a stationary position for up to eight hours in an office environment. The employee occasionally is required to move to access people or workspaces. Involves frequent telephone contact with agents and employees. Interaction with others is constant and may be interruptive or involve dealing with angry or upset people.
The employee may occasionally lift files, paper, or office equipment weighing up to 35 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other such office equipment as necessary. Vision must be correctable to 20/30 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and the ability to optimally communicate is required.
EEO Statement
Jack Schroeder and Associates, LLC is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing individuals with qualified disabilities reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. This policy applies to all employees and job applicants.
Job Summary
Full Time
Insurance
$47k-58k (estimate)
06/16/2023
06/25/2024
jsaonline.com
GREEN BAY, WI
50 - 100
1972
JAMES GUMP II
$10M - $50M
Insurance
Related Companies
About Jack Schroeder and Associates, LLC
With a strong focus on Senior Health and Life Insurance products, JSA provides a unique opportunity for the independent agent and larger agencies alike. We offer the most competitive, benefit-rich Medicare related products available today. We do this, not only through up-to-date product comparison and research, but also by leveraging our long-standing partnerships with the industrys top insurance companies. We then go the extra mile for our agents by offering daily customer support anytime you need us. We scrub applications for first-time accuracy, quickly help resolve policy/client issues, fa ...
cilitate all licensing, certification and training, as well as provide customer leads and effective marketing tools. Best of all, there are no contractual obligations requiring you to be captive. We give you total freedom and flexibility, allowing you to do what you do best; write business and service clients without the hassle of time-consuming clerical errors or delays. This is the unique JSA difference that will prove to benefit YOUR business! For over 45 years, Jack Schroeder and Associates has built a national reputation for providing exceptional one-on-one agent support with uncompromising integrity and a personal touch like no other.
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The job skills required for Helpdesk Technician include Customer Service, Technical Support, Problem Solving, Microsoft Office, Computer Hardware, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
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An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
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Held desk technician must be customer-oriented and patient to deal with difficult customers.
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will be able to answer queries on basic technical issues and offer advice to solve them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Proven experience as a help desk technician or other customer support role.
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Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
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Step 3: View the best colleges and universities for Helpdesk Technician.
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